Front Desk Position - day shift

Econo Lodge Ellensburg Near University; Ellensburg (WA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Fix Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Econo Lodge Ellensburg Near University is seeking a friendly Front Desk Agent to assist guests with check-in/check-out, reservations, and inquiries. The role requires weekend availability, flexible scheduling, and strong customer service in a fast-paced hotel environment.

Responsibilities include coordinating with housekeeping, handling payments, and maintaining high standards of guest satisfaction. A current food handler permit is required or pending where applicable.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Must be able to lift 30 pounds.

Responsibilities

• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Assist guests with check-in and check-out and coordinate with housekeeping as needed.

Skills

Friendly and outgoing personality

Proficient in English

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Multilingual capabilities

Job description

Benefits:

• Free uniforms

Benefits/Perks

• Fix Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly employee that has to have Weekend availability and fix schedulable for Fri, Sat, Sun & Mon might change with more days (But Not GTD.). Needs to have flexibility in schedule to work other shifts as fill in when needed.provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Must be able to work in a fast-paced environment and be able to handle stress in a positive manner. must have a current food handler permit.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds