Guest Experience Front Desk Agent — $500 Sign-On Bonus

crestline-external; Portland (ME); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health and Welfare plans

401k Savings Plan with Company Match

Travel Discounts

Competitive Paid Time Off

Educational Assistance

Job summary

Crestline-external is seeking a Front Desk Agent in Portland, Maine. The role involves assisting guests with check-in and check-out, handling phone calls, and addressing guest requests in line with the hotel's standards.

Candidates should have at least 1 year of hotel experience and basic computer skills. Alongside a $500 sign-on bonus, the position offers health benefits, competitive paid time off, a 401k plan, and travel discounts.

Qualifications

• 1 year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of hotel features and services.
• Process all guest check-ins and check-outs.

Skills

Customer service skills

Conflict resolution

Communication skills

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline-external is seeking a Front Desk Agent in Portland, Maine. The role involves assisting guests with check-in and check-out, handling phone calls, and addressing guest requests in line with the hotel's standards.

Candidates should have at least 1 year of hotel experience and basic computer skills. Alongside a $500 sign-on bonus, the position offers health benefits, competitive paid time off, a 401k plan, and travel discounts.