Guest Experience Front Desk Agent

Glacier Peaks Casino; Town of Montana (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Glacier Peaks Casino in Browning, MT is seeking a Front Desk Clerk to manage check-ins and check-outs, greet guests, answer calls, and uphold guest service standards. Responsibilities include handling reservations, processing payments, and maintaining knowledge of rates and promotions.

Applicants should have a high school diploma, strong English skills, and prior front desk experience. Some college in hospitality and PMS familiarity are a plus.

Qualifications

• High school diploma or equivalent.
• Good English language skills required.
• Experience in front desk/customer service preferred.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Answer phone calls and address guest inquiries promptly.
• Process reservations and payments accurately.
• Maintain knowledge of hotel features, rates, and promotions.
• Handle guest issues with professionalism and courtesy.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Education

High school diploma or equivalent

Some college courses in Hospitality

Tools

Property Management System (PMS)

Job description

Glacier Peaks Casino in Browning, MT is seeking a Front Desk Clerk to manage check-ins and check-outs, greet guests, answer calls, and uphold guest service standards. Responsibilities include handling reservations, processing payments, and maintaining knowledge of rates and promotions.

Applicants should have a high school diploma, strong English skills, and prior front desk experience. Some college in hospitality and PMS familiarity are a plus.