Front Desk

Glacier Peaks Casino; Town of Montana (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Glacier Peaks Casino in Browning, MT is seeking a Front Desk Clerk to manage check-ins and check-outs, greet guests, answer calls, and uphold guest service standards. Responsibilities include handling reservations, processing payments, and maintaining knowledge of rates and promotions.

Applicants should have a high school diploma, strong English skills, and prior front desk experience. Some college in hospitality and PMS familiarity are a plus.

Qualifications

• High school diploma or equivalent.
• Good English language skills required.
• Experience in front desk/customer service preferred.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Answer phone calls and address guest inquiries promptly.
• Process reservations and payments accurately.
• Maintain knowledge of hotel features, rates, and promotions.
• Handle guest issues with professionalism and courtesy.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Education

High school diploma or equivalent

Some college courses in Hospitality

Tools

Property Management System (PMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

Full Time Browning, MT, US

30+ days ago Requisition ID: 1307

Job Title: Front Desk

Department: Front Desk

Status: Full Time

Classification: Non-Exempt

Reports To: Hotel General Manager

POSITION SUMMARY

The Front Desk Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Key areas of a front desk hotel clerk include: greeting guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, resolving issues that may arise during a guest’s stay, processing payments, and proceeding excellent customer service by addressing concerns and complaints promptly.

ESSENTIAL RESPONSIBILITIES

• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Handle overbooked or walked inguests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Perform other duties as requested by management.

The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.

QUALIFICATIONS

• Education & Experience: High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Must have good understanding of the English language.
• Good communication skills both verbal and written.
• Provide excellent customer service and maintain a professional demeanor.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.