Guest Experience Front Desk Agent

Hyatt Taleo; Stowe (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits – after 30 days

Winter Ski Pass to Stowe Mountain Club

Summer Golf Membership to Stowe CC

Complimentary and discounted stays at

Onsite Fitness Membership

Employee discounts at the Spa & R餐

401(k) Matching

Job summary

Spruce Peak Hyatt in Stowe, VT is hiring a Front Office Agent to greet guests, manage registrations, and promote hotel services. You will be the face of The Lodge at Spruce Peak and Hyatt, delivering friendly, efficient check-in and information to guests, colleagues, and visitors.

The role requires excellent communication, attention to detail, and the ability to adapt to guest needs. Previous hospitality experience is preferred, with a focus on customer service and a professional presentation.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency with basic computer applications.
• Attention to detail.
• Customer service experience required.
• Strong organizational and time-management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Ability to adapt to changing guest needs.

Responsibilities

• Register guests and communicate hotel services and promotions.
• Provide friendly, efficient registration and information to guests, colleagues, and visitors.
• Process forms of payment and respond to guest inquiries.

Skills

Communication

Customer service

Organizational skills

Time management

Conflict resolution

Attention to detail

Adaptability

Technical proficiency

Basic computer apps

Education

High school diploma or equivalent

College degree preferred

Tools

Basic computer applications

Job description

Spruce Peak Hyatt in Stowe, VT is hiring a Front Office Agent to greet guests, manage registrations, and promote hotel services. You will be the face of The Lodge at Spruce Peak and Hyatt, delivering friendly, efficient check-in and information to guests, colleagues, and visitors.

The role requires excellent communication, attention to detail, and the ability to adapt to guest needs. Previous hospitality experience is preferred, with a focus on customer service and a professional presentation.