Front Desk Agent — Guest Experience & Ski Pass

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Benefits

Winter Ski Pass

Summer Golf Membership

Complimentary stays

Onsite Fitness Membership

Employee discounts

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent to join The Lodge at Spruce Peak's Front Office & Rooms Division. You will be the face of Hyatt, handling guest registrations, promoting hotel services, and delivering attentive service to guests and visitors.

This role offers opportunities to engage with guests, manage check-ins/outs, and contribute to a positive guest experience in a dynamic hotel setting.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Prior hotel or hospitality experience preferred.
• Technical proficiency (basic computer applications).
• Customer service experience required.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Ability to adapt to changing guest needs.

Responsibilities

• Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.
• Provide friendly, efficient registration and information to all guests, fellow employees, and visitors.
• Process forms of payment and respond to guest inquiries.

Skills

Customer service

Organization

Conflict resolution

Adaptability

Technical proficiency

Education

High school diploma or equivalent

College degree preferred

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent to join The Lodge at Spruce Peak's Front Office & Rooms Division. You will be the face of Hyatt, handling guest registrations, promoting hotel services, and delivering attentive service to guests and visitors.

This role offers opportunities to engage with guests, manage check-ins/outs, and contribute to a positive guest experience in a dynamic hotel setting.