Night Auditor & Guest Experience Specialist

Olive Avenue Staffing Llc; Saint Petersburg (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Kolter Hospitality at Hilton Bayfront St. Pete in Saint Petersburg, FL is seeking a Front Desk Agent to deliver service excellence by handling check-ins/outs, issuing keys, and resolving guest issues while upholding Kolter Hospitality standards.

Responsibilities include assisting guests, coordinating requests, and informing guests of services and amenities. The role requires welcoming guests by name when possible and applying rate structures with upsell strategies in a fast-paced hotel

Qualifications

• Able to work weekends.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.

Skills

Customer service

Hospitality

Tools

Reservation system

Job description

Kolter Hospitality at Hilton Bayfront St. Pete in Saint Petersburg, FL is seeking a Front Desk Agent to deliver service excellence by handling check-ins/outs, issuing keys, and resolving guest issues while upholding Kolter Hospitality standards.

Responsibilities include assisting guests, coordinating requests, and informing guests of services and amenities. The role requires welcoming guests by name when possible and applying rate structures with upsell strategies in a fast-paced hotel