Guest Services Front Desk Specialist

Marriott San Ramon; San Ramon (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts is seeking a Front Desk/Guest Services associate in San Ramon, CA. You will welcome guests, manage check-in/check-out, and handle payments and inquiries with a positive, professional manner.

The role requires strong communication, comfort with computer systems, and a high school diploma; hotel experience is preferred. Competitive benefits and a comprehensive training program are provided.

Qualifications

• High School Diploma or equivalent required.
• Hotel experience preferred.
• Strong communication and guest-service skills.
• Proficiency with hotel computer systems and payment processing.

Responsibilities

• Assist guests with arrival and departure at the hotel.
• Complete registration and input guest information into the system.
• Handle payments, issue room keys, and balance the house bank.
• Provide accurate information on local attractions and hours.

Skills

Customer service

Communication skills

Cash handling

Computer literacy

Education

High School Diploma or equivalent

College degree preferred

Tools

PMS software

Job description

HEI Hotels and Resorts is seeking a Front Desk/Guest Services associate in San Ramon, CA. You will welcome guests, manage check-in/check-out, and handle payments and inquiries with a positive, professional manner.

The role requires strong communication, comfort with computer systems, and a high school diploma; hotel experience is preferred. Competitive benefits and a comprehensive training program are provided.