Guest Experience Front Desk Agent

Little America Hotels & Resorts; Salt Lake City (UT); On-site; USD 29,000 - 36,000; Full time

Job summary

Little America Hotel in Salt Lake City seeks a Front Desk Agent to warmly welcome guests, register arrivals, manage reservations and communicate room rates and amenities. The role emphasizes accuracy in billing, excellent service, and collaboration with team members to ensure guest satisfaction.

Both part-time and full-time shifts are available; candidates should be able to stand for long periods, lift moderate weight, and adapt to a busy hotel environment while upholding hospitality standards.

Qualifications

• Experience in OPERA preferred.
• Must possess excellent communication skills.
• Ability to work as part of a team and follow instructions.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight.
• Excellent interpersonal, communication, and customer service skills.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
• Contributes and maintain established information and communications sources such as department and front desk log books in order to enhance department communications and operations.

Skills

OPERA experience

Excellent communication

Teamwork

Physical endurance

Customer service

Tools

OPERA

Job description

Little America Hotel in Salt Lake City seeks a Front Desk Agent to warmly welcome guests, register arrivals, manage reservations and communicate room rates and amenities. The role emphasizes accuracy in billing, excellent service, and collaboration with team members to ensure guest satisfaction.

Both part-time and full-time shifts are available; candidates should be able to stand for long periods, lift moderate weight, and adapt to a busy hotel environment while upholding hospitality standards.