Guest Experience Specialist - Front Desk & Upsell

Choice Hotels International, Inc.; Salt Lake City (UT); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health benefit programs

401k retirement program

Commission on upsells

Free Parking

Résumé du poste

Choice Hotels International, Inc. is hiring for a Front Desk Agent at the Radisson Salt Lake City Downtown. You will greet guests, check them in and out, and help with inquiries while coordinating with hotel teams to ensure a smooth stay.

This fast-paced role requires 1–2 years in hospitality or customer service, strong computer skills, and a service-oriented mindset. Benefits include health programs, a 401k plan, paid holidays, and competitive pay.

Qualifications

• 1–2 years of hospitality or customer-service experience preferred
• Strong computer skills and basic math
• Warm, professional demeanor and excellent communication

Responsabilités

• Greet and assist guests during check-in and check-out
• Answer questions and provide local information
• Process reservations, payments, and special requests
• Coordinate with departments to meet guest needs
• Upsell hotel services and collect payments as needed
• Maintain lobby and front desk area in a professional condition
• Follow security and safety procedures at all times

Connaissances

Customer service

Opera PMS

Strong communication

Flexible schedule

Attention to detail

Outils

Hotel software

Description du poste

Choice Hotels International, Inc. is hiring for a Front Desk Agent at the Radisson Salt Lake City Downtown. You will greet guests, check them in and out, and help with inquiries while coordinating with hotel teams to ensure a smooth stay.

This fast-paced role requires 1–2 years in hospitality or customer service, strong computer skills, and a service-oriented mindset. Benefits include health programs, a 401k plan, paid holidays, and competitive pay.