Front Desk Agent — Elevate Guest Experience

Davidson Hospitality Group; Salt Lake City (UT); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Asher Adams in Salt Lake City seeks a friendly Front Desk Agent to welcome guests, check in/out, and provide local information with a warm, efficient approach. You will be the first and last impression, ensuring accuracy, security, and guest satisfaction from arrival to departure.

Key responsibilities include handling payments, managing reservations, answering inquiries, and coordinating with other teams to fulfill guest needs while maintaining a polished front desk area.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Excellent communication

Cash handling

Customer service

Multitasking

Flexible schedule

Problem-solving

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS systems

Job description

Asher Adams in Salt Lake City seeks a friendly Front Desk Agent to welcome guests, check in/out, and provide local information with a warm, efficient approach. You will be the first and last impression, ensuring accuracy, security, and guest satisfaction from arrival to departure.

Key responsibilities include handling payments, managing reservations, answering inquiries, and coordinating with other teams to fulfill guest needs while maintaining a polished front desk area.