Guest Experience Front Desk Agent

Generation Hospitality Group; Provo (UT); On-site; USD 20,664 - 23,419; Full time

Job summary

Generation Hospitality Group is seeking a Front Desk Agent in Provo, UT to manage the front desk operations and assist guests with inquiries from check-in to checkout. The role requires a friendly demeanor, strong communication, and the ability to provide local area information.

The position emphasizes excellent customer service, organizational skills, and knowledge of hotel policies and offerings. Training will cover desk procedures and guest relations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of hotel front desk experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Operate front desk and assist guests during check-in, stay, and checkout.
• Greet guests warmly and provide information as needed.
• Direct guests to hotel staff for questions and services such as food, laundry, concierge, or housekeeping.
• Process final bills promptly and ensure lobby areas are orderly.
• Maintain knowledge of hotel policies, rates, discounts, and local events.
• Assist with directions and maps to local attractions.

Skills

Verbal communication

Written communication

Customer service

Organization

Local area knowledge

MS Office

Education

High school diploma or equivalency

Tools

Microsoft Office Suite

Job description

Generation Hospitality Group is seeking a Front Desk Agent in Provo, UT to manage the front desk operations and assist guests with inquiries from check-in to checkout. The role requires a friendly demeanor, strong communication, and the ability to provide local area information.

The position emphasizes excellent customer service, organizational skills, and knowledge of hotel policies and offerings. Training will cover desk procedures and guest relations in a fast-paced environment.