Guest Experience Specialist – Front Desk

Generation Hospitality; Provo (UT); On-site; USD 20,664 - 23,419; Full time

Job summary

Generation Hospitality is seeking a Guest Service Representative/Front Desk Associate to manage front desk operations, assist guests during registration, stay, and checkout, and provide local area guidance. The role emphasizes strong communication, customer service, and organizational skills in a hotel setting near Provo.

The candidate should have a high school diploma or equivalent and at least one year of hotel experience preferred. Prolonged standing and light lifting may be required.

Qualifications

• High school diploma or equivalent required.
• At least one year of hotel experience preferred.
• Excellent verbal and written communication; strong customer service.
• Familiarity with local area to provide directions and maps.
• Prolonged standing and ability to lift up to 15 pounds.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Local area knowledge

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Generation Hospitality is seeking a Guest Service Representative/Front Desk Associate to manage front desk operations, assist guests during registration, stay, and checkout, and provide local area guidance. The role emphasizes strong communication, customer service, and organizational skills in a hotel setting near Provo.

The candidate should have a high school diploma or equivalent and at least one year of hotel experience preferred. Prolonged standing and light lifting may be required.