Guest Service Representative/Front Desk Associate

Generation Hospitality Group; Provo (UT); On-site; USD 20,664 - 23,419; Full time

Job summary

Generation Hospitality Group is seeking a Front Desk Agent in Provo, UT to manage the front desk operations and assist guests with inquiries from check-in to checkout. The role requires a friendly demeanor, strong communication, and the ability to provide local area information.

The position emphasizes excellent customer service, organizational skills, and knowledge of hotel policies and offerings. Training will cover desk procedures and guest relations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of hotel front desk experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Operate front desk and assist guests during check-in, stay, and checkout.
• Greet guests warmly and provide information as needed.
• Direct guests to hotel staff for questions and services such as food, laundry, concierge, or housekeeping.
• Process final bills promptly and ensure lobby areas are orderly.
• Maintain knowledge of hotel policies, rates, discounts, and local events.
• Assist with directions and maps to local attractions.

Skills

Verbal communication

Written communication

Customer service

Organization

Local area knowledge

MS Office

Education

High school diploma or equivalency

Tools

Microsoft Office Suite

Job description

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

Front Desk Agent

The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties / Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Required Skills / Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.

Education And Experience

• High school diploma or equivalency required.
• At least one year of experience with the hotel preferred.

Physical Requirements

• Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

The Pay Range For This Role Is

15 - 17 USD per hour (Provo Marriott)