Evening Front Desk Agent - Guest Services

Hyatt Place, Provo; Provo (UT); On-site; USD 16,531 - 22,041; Part time

Job summary

Hyatt Place Provo is seeking an outgoing, customer service focused Front Desk Agent for primarily evening shifts. You will greet guests, check-in/check-out, answer calls, and provide information about hotel services in a fast-paced hospitality environment.

Requirements include a high school diploma or equivalent, hospitality or customer service training preferred, strong communication and problem-solving skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.
• Must be able and willing to work Sunday through Saturday schedules.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.
• Serve guest in the Hyatt Place Placery Bisto & Bar - must be +21 years old.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Multitasking

Education

High school diploma

Tools

PMS (Property Management System)

Reservation software

Job description

Hyatt Place Provo is seeking an outgoing, customer service focused Front Desk Agent for primarily evening shifts. You will greet guests, check-in/check-out, answer calls, and provide information about hotel services in a fast-paced hospitality environment.

Requirements include a high school diploma or equivalent, hospitality or customer service training preferred, strong communication and problem-solving skills, and flexibility to work evenings, weekends, and holidays.