Guest Service Representative/Front Desk Associate

Generation Hospitality; Provo (UT); On-site; USD 20,664 - 23,419; Full time

Job summary

Generation Hospitality is seeking a Guest Service Representative/Front Desk Associate to manage front desk operations, assist guests during registration, stay, and checkout, and provide local area guidance. The role emphasizes strong communication, customer service, and organizational skills in a hotel setting near Provo.

The candidate should have a high school diploma or equivalent and at least one year of hotel experience preferred. Prolonged standing and light lifting may be required.

Qualifications

• High school diploma or equivalent required.
• At least one year of hotel experience preferred.
• Excellent verbal and written communication; strong customer service.
• Familiarity with local area to provide directions and maps.
• Prolonged standing and ability to lift up to 15 pounds.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Local area knowledge

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Guest Service Representative/Front Desk Associate

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties/Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalency required.
• At least one year of experience with the hotel preferred.

Physical Requirements:

• Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation

Pay range: 15 - 17 USD per hour (Provo Marriott)