Guest Experience Concierge - Front Desk Check-In

Arbor Lodging; Champaign, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Medical/Dental/Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a Front Desk Agent to greet guests, process check-ins and check-outs, register reservations, and provide information about local attractions. You will be the first point of contact, handling guest questions and resolving issues with professionalism and a welcoming attitude.

This on-site role requires a high school diploma, cash handling experience, and familiarity with hotel reservation software.

Qualifications

• High school diploma or equivalent.
• Cash handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing, friendly demeanor with a commitment to guest satisfaction.
• Strong written and verbal communication and organizational skills.
• Team-oriented and able to stand for extended periods.

Responsibilities

• Greet and check-in/out guests and distribute room keys.
• Assist with reservations, pre-registrations, and room blocking.
• Help large groups upon arrival and guide guests to local dining and attractions.
• Resolve guest issues promptly and professionally.
• Process payments according to procedures and upsell services.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service

Communication

Teamwork

Guest relations

Attention to detail

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging is seeking a Front Desk Agent to greet guests, process check-ins and check-outs, register reservations, and provide information about local attractions. You will be the first point of contact, handling guest questions and resolving issues with professionalism and a welcoming attitude.

This on-site role requires a high school diploma, cash handling experience, and familiarity with hotel reservation software.