Front Desk Representative

stayAPT Suites; Pensacola (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

stayAPT Suites is seeking a friendly Front Desk Agent to join our extended-stay hotel team. You will welcome guests, check them in/out, handle inquiries, and help maintain a welcoming lobby and accurate records.

This role requires excellent communication, reliability, and the ability to multitask in a busy environment. You may assist with light housekeeping and other duties as needed, including after-hours on-call shifts.

Qualifications

• Previous hotel, hospitality, customer service, or front-desk experience preferred.
• Excellent communication and interpersonal skills.
• A genuine commitment to providing exceptional guest service.
• Professional, friendly, and approachable personality.
• Strong attention to detail and ability to notice issues before they become problems.
• Ability to multitask and remain calm in a busy environment.
• Reliable, punctual, and dependable.
• Comfortable working independently and making sound decisions when needed.
• Basic computer skills and ability to learn hotel/reservation software.
• Ability to work flexible schedules, including weekends, holidays, evenings, and occasional on-call shifts.
• Ability and willingness to assist with housekeeping and other operational duties when needed.

Responsibilities

• Provide warm, personalized, and professional service to every guest.
• Welcome guests, complete check-ins and check-outs, and respond promptly to requests.
• Build positive relationships with extended-stay guests and anticipate their needs.
• Answer phones, emails, and guest inquiries in a professional manner.
• Handle guest concerns and resolve issues with patience, professionalism, and good judgment.
• Maintain accurate guest records, reservations, payments, and other front-desk documentation.
• Provide information about hotel services, policies, and the surrounding area.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Conduct routine guest-room checks to ensure rooms are clean, safe, functional, and meet hotel standards.
• Identify maintenance, cleanliness, or safety concerns and communicate them promptly to management or the appropriate team member.
• Check common areas and report any issues requiring attention.
• Assist with preparing rooms for new arrivals when necessary.
• Assist with light housekeeping duties when business needs require, including room touch-ups, common-area cleaning, linen or amenity replenishment, and other reasonable housekeeping tasks.
• Work collaboratively with housekeeping and maintenance to ensure rooms are ready and the property remains well maintained.
• Occasionally assist with after-hours or on-call responsibilities, as scheduled.
• Respond appropriately to guest needs or property issues during on-call periods and elevate emergencies or significant concerns to management.
• Perform other hotel-related duties as assigned.

Skills

Customer service

Communication

Detail orientation

Multitasking

Reliability

Independence

Computer skills

Flexible scheduling

Job description

We are seeking a friendly, dependable, and service-oriented Front Desk Agent to join our extended-stay hotel team. This position is ideal for someone who enjoys building genuine relationships with guests and takes pride in providing personalized, high-touch hospitality.

Because our guests often stay with us for extended periods, the Front Desk Agent plays an important role in creating a welcoming, comfortable, and well-maintained environment. You will serve as a primary point of contact for guests, assist with daily hotel operations, monitor guest rooms and common areas, and step into other operational duties when business needs require.

Key Responsibilities

Guest Service & Front Desk

• Provide warm, personalized, and professional service to every guest.
• Welcome guests, complete check-ins and check-outs, and respond promptly to requests.
• Build positive relationships with extended-stay guests and anticipate their needs.
• Answer phones, emails, and guest inquiries in a professional manner.
• Handle guest concerns and resolve issues with patience, professionalism, and good judgment.
• Maintain accurate guest records, reservations, payments, and other front-desk documentation.
• Provide information about hotel services, policies, and the surrounding area.
• Maintain a clean, organized, and welcoming front desk and lobby.

Room & Property Checks

• Conduct routine guest-room checks to ensure rooms are clean, safe, functional, and meet hotel standards.
• Identify maintenance, cleanliness, or safety concerns and communicate them promptly to management or the appropriate team member.
• Check common areas and report any issues requiring attention.
• Assist with preparing rooms for new arrivals when necessary.

Operational Flexibility

• Assist with light housekeeping duties when business needs require, including room touch-ups, common-area cleaning, linen or amenity replenishment, and other reasonable housekeeping tasks.
• Work collaboratively with housekeeping and maintenance to ensure rooms are ready and the property remains well maintained.
• Occasionally assist with after-hours or on-call responsibilities, as scheduled.
• Respond appropriately to guest needs or property issues during on-call periods and elevate emergencies or significant concerns to management.
• Perform other hotel-related duties as assigned.

Qualifications

• Previous hotel, hospitality, customer service, or front-desk experience preferred.
• Excellent communication and interpersonal skills.
• A genuine commitment to providing exceptional guest service.
• Professional, friendly, and approachable personality.
• Strong attention to detail and ability to notice issues before they become problems.
• Ability to multitask and remain calm in a busy environment.
• Reliable, punctual, and dependable.
• Comfortable working independently and making sound decisions when needed.
• Basic computer skills and ability to learn hotel/reservation software.
• Ability to work flexible schedules, including weekends, holidays, evenings, and occasional on-call shifts.
• Ability and willingness to assist with housekeeping and other operational duties when needed.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or move supplies and equipment as reasonably required.
• Ability to bend, stoop, reach, and perform basic housekeeping-related tasks.
• Ability to safely enter and inspect guest rooms and hotel common areas.