stayAPT Suites Charlotte North- Front Desk Agent

Aimbridge Hospitality; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for a hybrid role that blends guest services with operational support. You will greet guests, manage check-ins and check-outs, handle reservations, and respond to requests with warmth and efficiency, ensuring every guest starts and ends their stay positively.

This position requires weekend shifts (including Sundays) and a willingness to assist with room cleaning as part of the duties.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, efficient guest service at the front desk.
• Handle check-ins/check-outs and reservations.
• Communicate clearly with guests and team members.
• Manage financial transactions accurately and securely.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

PMS software

Microsoft Office

Job description

This is a hybrid position. You must be willing to also clean rooms as part of this position's requirements. Weekends including Sundays are required.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: you bring the warm vibes and top-tier service that make guests feel right at home.
• Communication Champ: you know how to get the message across—clearly, confidently, and with a smile.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: juggling reservations, check‑ins, check‑outs, and financial details—no problem.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay – ask your recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan