Guest Experience Front Desk Agent

ST JOE RESORT OPERATIONS LLC; Panama City Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Front Desk Agent at ST JOE RESORT OPERATIONS LLC will welcome guests, check them in and out, and answer questions about the resort and local attractions. You will assist with reservations, handle payments, and ensure a smooth guest experience at the front desk.

Strong communication and hospitality skills are essential, as is the ability to coordinate with housekeeping and resolve issues promptly to keep guests satisfied throughout their stay.

Qualifications

• Sufficient education and literacy to read labels and communicate with guests.
• Ability to read, write, and speak basic English.
• Previous customer service experience preferred.
• Hospitality experience preferred.

Responsibilities

• Registers guests and handles check-in/check-out accurately.
• Responds to phones and emails in a professional manner.
• Answers questions and provides information on rooms, rates, and amenities.
• Anticipates guest needs and resolves issues promptly.
• Gives recommendations for activities and dining and upsells services.
• Coordinates with housekeeping to ensure rooms are ready.
• Assists VIP guests and event attendees with personalized services.
• Luggage storage and transportation arrangements as needed.
• Maintains a clean and welcoming front desk area.

Skills

Customer service

Hospitality

Communication

Problem solving

Upselling

VIP service

Education

Sufficient education and literacy

Tools

Microsoft Office

Resort check-in software

Job description

The Front Desk Agent at ST JOE RESORT OPERATIONS LLC will welcome guests, check them in and out, and answer questions about the resort and local attractions. You will assist with reservations, handle payments, and ensure a smooth guest experience at the front desk.

Strong communication and hospitality skills are essential, as is the ability to coordinate with housekeeping and resolve issues promptly to keep guests satisfied throughout their stay.