Lodging Front Desk Agent (Part-Time) Embassy Suites

The St Joe Company; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The St. Joe Company operates Embassy Suites in Panama City Beach, FL, seeking a Front Desk Agent for a part-time role. You will greet guests, handle check-in/check-out, answer questions, and suggest activities and dining options to ensure a memorable stay.

Responsibilities include payments, billing issue resolution, coordinating with housekeeping, and assisting VIP guests and event attendees. Prior hospitality experience is preferred.

Qualifications

• Greeting guests at the front desk and answering questions.
• Ability to read, write and communicate in basic English.
• Previous hospitality or customer-service experience preferred.

Responsibilities

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to guest accounts
• Maintain accurate records of guests checked in/out
• Answer phones and respond to emails professionally
• Provide information about rooms, rates and amenities
• Address guest needs and resolve problems or complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange services for VIPs and events
• Upsell facilities and services when appropriate
• Coordinate with housekeeping to prepare rooms
• Store luggage and arrange transportation as needed
• Maintain a clean front desk area

Skills

Customer service

Communication

Microsoft Office

Front desk software

Education

High school diploma or equivalent

Tools

Front desk software

Job description

Job DetailsJob Location: Embassy Suites - Panama City Beach, FL 32407Position Type: Part Time

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible


• Handles both check-in and check-out process


• Takes payment and resolves billing issues


• Post changes to appropriate guest accounts


• Maintain accurate records of guests that have checked in and out


• Answer phones and respond to emails in a professional and friendly manner


• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities


• Anticipate and address guests needs, resolving problems and complaints


• Make recommendations for activities and restaurants


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests


• Upsell additional facilities and services, when appropriate


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs


• Store any luggage guests have and arrange transportation as needed


• Maintain a clean and tidy front desk area


• All other duties as assigned

Qualifications

Education & Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs


• Ability to read write, speak, and communicate in basic English preferred


• Previous customer experience preferred


• Previous hospitality experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough


• Ability to perform consistent work to the highest of standards


• Ability to remain discreet and respect the privacy of guests


• Ability to interact with guests in a pleasant friendly way


• Strong communication skills; able to communicate clearly and professionally


• Ability to operate Microsoft Office applications effectively


• Familiarity with resort check in software


• Knowledge of the surrounding areas and attractions


• Ability to build and maintain professional relationships with local service providers


• Ability to resolve guest issues promptly, professionally, and friendly manner

Physical Demands

• Ability to stand and move throughout front office and lobby while continuously performing essential job functions


• Ability to lift to 25 lbs


• Occasional twisting, bending, stooping, reaching, and walking


• Frequent talking, hearing, seeing, and smiling

Working Conditions

• Primarily located indoors but can be exposed to outside weather conditions


• Occasionally exposed to high volume places


• Minimal to moderate noise levers consistent with hotel environment


• May be exposed to cleaning chemicals (proper PPE provided)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.