Lodging Front Desk Agent (Part-Time) Embassy Suites

ST JOE RESORT OPERATIONS LLC; Panama City Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Front Desk Agent at ST JOE RESORT OPERATIONS LLC will welcome guests, check them in and out, and answer questions about the resort and local attractions. You will assist with reservations, handle payments, and ensure a smooth guest experience at the front desk.

Strong communication and hospitality skills are essential, as is the ability to coordinate with housekeeping and resolve issues promptly to keep guests satisfied throughout their stay.

Qualifications

• Sufficient education and literacy to read labels and communicate with guests.
• Ability to read, write, and speak basic English.
• Previous customer service experience preferred.
• Hospitality experience preferred.

Responsibilities

• Registers guests and handles check-in/check-out accurately.
• Responds to phones and emails in a professional manner.
• Answers questions and provides information on rooms, rates, and amenities.
• Anticipates guest needs and resolves issues promptly.
• Gives recommendations for activities and dining and upsells services.
• Coordinates with housekeeping to ensure rooms are ready.
• Assists VIP guests and event attendees with personalized services.
• Luggage storage and transportation arrangements as needed.
• Maintains a clean and welcoming front desk area.

Skills

Customer service

Hospitality

Communication

Problem solving

Upselling

VIP service

Education

Sufficient education and literacy

Tools

Microsoft Office

Resort check-in software

Job description

Job SummaryThe Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.Primary Responsibilities & Essential FunctionsRegisters guest and accommodates requests whenever possibleHandles both check-in and check-out processTakes payment and resolves billing issuesPost changes to appropriate guest accountsMaintain accurate records of guests that have checked in and outAnswer phones and respond to emails in a professional and friendly mannerAnswer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenitiesAnticipate and address guests needs, resolving problems and complaintsMake recommendations for activities and restaurantsConfirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guestsUpsell additional facilities and services, when appropriateLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needsStore any luggage guests have and arrange transportation as neededMaintain a clean and tidy front desk areaAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read write, speak, and communicate in basic English preferredPrevious customer experience preferredPrevious hospitality experience preferredKnowledge, Skills, AbilitiesDetail oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant friendly wayStrong communication skills; able to communicate clearly and professionallyAbility to operate Microsoft Office applications effectivelyFamiliarity with resort check in softwareKnowledge of the surrounding areas and attractionsAbility to build and maintain professional relationships with local service providersAbility to resolve guest issues promptly, professionally, and friendly mannerPhysical DemandsAbility to stand and move throughout front office and lobby while continuously performing essential job functionsAbility to lift to 25 lbsOccasional twisting, bending, stooping, reaching, and walkingFrequent talking, hearing, seeing, and smilingWorking ConditionsPrimarily located indoors but can be exposed to outside weather conditionsOccasionally exposed to high volume placesMinimal to moderate noise levers consistent with hotel environmentMay be exposed to cleaning chemicals (proper PPE provided)The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.