Front Desk Agent - The Manner

MANNER; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

MANNER in New York, NY seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and handling administrative duties with attention to detail.

You will greet guests, assist with check-in/out, respond to inquiries, coordinate with departments, and maintain front desk operations with accuracy. Strong communication and multitasking are essential.

Qualifications

• Previous guest-facing experience in hospitality or similar setting.
• Knowledge of multiple languages is a plus.
• Strong organizational and administrative skills are required.
• Ability to process payments and handle inquiries accurately.
• Must be able to stand or sit for long periods and lift up to 25 lbs.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Check guests in and out with accurate registration details.
• Handle requests, complaints, and inquiries promptly and politely.
• Answer calls and emails with information on services and local attractions.
• Maintain up-to-date knowledge of hotel policies, services, and promotions.
• Process payments (credit card and cash) accurately.

Skills

Guest-facing experience

Multilingual

Organizational skills

Customer service

Physical stamina

Job description

Position Description

Position: Front Desk Agent

We are looking for a friendly, professional, and detail-oriented Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for guests and will be responsible for providing exceptional customer service, ensuring guest satisfaction, and performing a variety of administrative tasks.

Key Responsibilities:

• Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
• Check guests in and out of the hotel, ensuring that all registration details are accurately entered into the system.
• Handle guest requests, complaints, and inquiries in a timely, efficient, and courteous manner.
• Answer phone calls and respond to emails, providing information about hotel services, local attractions, and amenities.
• Maintain up-to-date knowledge of hotel services, policies, and promotions to provide accurate information to guests.
• Process payments, including credit card and cash transactions, while ensuring accuracy.
• Coordinate with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve any issues.
• Monitor guest accounts for discrepancies and ensure that all charges are correct at check-out.
• Maintain a clean and organized front desk area.
• Assist with reservations, including handling cancellations, modifications, and special requests.
• Provide guests with directions, recommendations for local dining, attractions, and other services as requested.
• Follow all hotel policies and procedures, including safety, security, and confidentiality protocols.
• Prepare and distribute daily reports and ensure all front desk paperwork is completed accurately.
• Assist with other administrative duties as needed, such as maintaining guest records or handling group check-ins.

Skills & Qualifications:

• Previous experience in a guest-facing role, such as in a hotel or resort.
• Knowledge of multiple languages is a plus.
• Strong organizational and administrative skills.
• Ability to stand or sit for long periods.
• Must be able to lift up to 25 lbs occasionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Minimum

USD $30.00/Hr.

Maximum

USD $32.00/Hr.