Guest Experience Front Desk Agent

Hei Hotels Inc.; New Orleans (LA); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Uniforms provided

Meals provided

Downtown parking discount

Zusammenfassung

HEI Hotels & Resorts is seeking a Front Desk Agent at the Astor Crowne Plaza New Orleans. The role involves welcoming guests, handling registration, processing payments, and providing information on local attractions and hotel services.

Candidates should have hotel experience, strong communication skills, and the ability to work in a fast-paced front office environment. This is an on-site full-time position with uniform and meal provisions available.

Qualifikationen

• Hotel experience preferred.
• Considerable skill in using a calculator for moderately complex calculations.
• Ability to deal effectively with internal and external customers with tact and diplomacy.
• Ability to stand and move throughout the front office.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Aufgaben

• Greet guests promptly with a friendly, sincere welcome and provide accurate information.
• Complete registration by inputting and retrieving data from the computer system, confirming guests and room rates.
• Verify and imprint credit cards for authorization; handle payments and post charges to guest accounts.
• Answer phones promptly with clear communication and relay messages to guests.
• Close accounts at checkout and address any dissatisfaction, negotiating as needed.
• Assist guests with inquiries about local attractions and hotel amenities.

Kenntnisse

Hotel experience

Calculator

Customer service

Verbal communication

Written communication

Adapt communication style

Professional demeanor

Emergency awareness

Tools

Computer system input

Jobbeschreibung

HEI Hotels & Resorts is seeking a Front Desk Agent at the Astor Crowne Plaza New Orleans. The role involves welcoming guests, handling registration, processing payments, and providing information on local attractions and hotel services.

Candidates should have hotel experience, strong communication skills, and the ability to work in a fast-paced front office environment. This is an on-site full-time position with uniform and meal provisions available.