Guest Communications Dispatcher - Hotel PBX Operator

HEI Hotels & Resorts; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Uniforms provided

Meals provided

Parking discounts

Job summary

HEI Hotels & Resorts' Astor Crowne Plaza New Orleans seeks a Front Office professional to greet guests, answer calls, and ensure timely resolution of issues in the vibrant French Quarter. You will dispatch requests, input information, and provide accurate guidance to guests, with a focus on superior service.

This role requires calmness under pressure, clear communication, and teamwork with security and operations.

Qualifications

• Must communicate well with guests.
• Ability to deal with associates and customers with patience and diplomacy.
• Ability to input information accurately using a moderately complex computer system.
• Ability to sit for long periods while performing essential duties in a confined space.
• Strong verbal and written communication skills adaptable to audiences.

Responsibilities

• Answer telephone calls promptly and greet callers clearly, directing to the correct extension.
• Transcribe messages accurately and input/retrieve messages from the computer.
• Handle wake up calls and confirm times with guests.
• Page guests using the public address system in a courteous manner.
• Act as dispatcher for security, guest services and property operations.
• Provide timely information via paging system and radios for emergencies and requests.
• Answer basic inquiries and confirm times, hours, and extensions.
• Respond to emergencies per procedures and document details.
• Remain calm and courteous during busy periods and resolve issues using good judgment.
• Adhere to attendance rules and be available for regular shifts.
• Perform other related duties as assigned.

Skills

Communication

Patience

Data entry

Stamina

Verbal/written

Job description

HEI Hotels & Resorts' Astor Crowne Plaza New Orleans seeks a Front Office professional to greet guests, answer calls, and ensure timely resolution of issues in the vibrant French Quarter. You will dispatch requests, input information, and provide accurate guidance to guests, with a focus on superior service.

This role requires calmness under pressure, clear communication, and teamwork with security and operations.