Guest Experience Front Desk Agent

Distinctive Hospitality Group; Natick (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(K) retirement plan

Employee discounts on hotel stays and?

Free parking

Personal and Vacation time

Job summary

Hampton Inn Boston-Natick is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless stay. You will assist with check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment.

You will handle calls, reservations, and provide local area information, collaborating with hotel teams to boost guest satisfaction. The role requires good communication, a customer-first mindset, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve issues.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Attention to Detail

Learn hotel software

Education

High school diploma or equivalent

Tools

Hotel software systems

Job description

Hampton Inn Boston-Natick is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless stay. You will assist with check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment.

You will handle calls, reservations, and provide local area information, collaborating with hotel teams to boost guest satisfaction. The role requires good communication, a customer-first mindset, and the ability to work flexible hours, including weekends and holidays.