Front Desk Agent

Distinctive Hospitality Group; Natick (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(K) retirement plan

Employee discounts on hotel stays and?

Free parking

Personal and Vacation time

Job summary

Hampton Inn Boston-Natick is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless stay. You will assist with check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment.

You will handle calls, reservations, and provide local area information, collaborating with hotel teams to boost guest satisfaction. The role requires good communication, a customer-first mindset, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve issues.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Attention to Detail

Learn hotel software

Education

High school diploma or equivalent

Tools

Hotel software systems

Job description

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Benefits

• Hourly wage of $17.75-$17.75 paid bi-weekly.
• Opportunities for career growth within the hospitality industry.
• Friendly work environment and supportive team culture.
• Employee discounts on hotel stays and services.
• Medical, Dental and Vision Insurance
• Optional supplemental insurance
• 401(K) retirement plan
• Personal and Vacation time
• Free parking

About The Company

Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.

We are an Equal Opportunity Employer.