Guest Experience Front Desk Agent

IHG Hotels & Resorts; Naperville (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401k

Job summary

Hotel Indigo Naperville Riverwalk is seeking a Front Desk Agent to deliver memorable guest experiences from check-in to check-out. You will handle transactions, provide local insights, and proactively manage guest requests while embodying warm hospitality.

Flexibility for night, weekend, and holiday shifts is required; a high school diploma is expected, and prior front desk experience is preferred. Join a team focused on comfort and personal service in a vibrant Naperville setting.

Qualifications

• Minimum high school diploma; college degree is a bonus.
• At least 1 year in front desk or guest service roles.
• Ability to multitask with cash handling and guest requests.
• Comfort with basic math and computer use.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle cash and credit transactions accurately.
• Upsell opportunities and inform guests about services to improve their stay.
• Remain knowledgeable about local attractions and hotel facilities.
• Maintain safety and security procedures during shifts.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Flexibility

High school diploma

Front desk experience

Physical stamina

Education

High school diploma

College/university degree (bonus)

Tools

POS systems

Computers

Job description

Hotel Indigo Naperville Riverwalk is seeking a Front Desk Agent to deliver memorable guest experiences from check-in to check-out. You will handle transactions, provide local insights, and proactively manage guest requests while embodying warm hospitality.

Flexibility for night, weekend, and holiday shifts is required; a high school diploma is expected, and prior front desk experience is preferred. Join a team focused on comfort and personal service in a vibrant Naperville setting.