Guest Experience Front Desk Agent — PTO & Discounts

Luminous Hotel Management LLC; Morgantown (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Employee hotel discounts

Opportunities for advancement

Job summary

La Quinta Inn & Suites Morgantown is seeking a dependable Front Desk Agent to provide guest-focused service, manage reservations, and facilitate smooth check-ins and check-outs. The role is on-site in Morgantown, WV and offers full-time or part-time schedules.

Pay ranges from $13 to $15 per hour, based on experience, with opportunities for advancement. The team values strong communication and reliable, friendly service for a welcoming guest experience.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred (hotel experience a plus).
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to stand for extended periods.
• Reliable transportation to and from work.

Responsibilities

• Greet guests in a professional and friendly manner.
• Manage reservations and assist with check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.
• Process payments and handle cash/credit transactions accurately.
• Resolve guest concerns promptly and coordinate with housekeeping and maintenance.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Basic computer skills

Problem-solving

Cash handling

Reliability

Education

High school diploma or equivalent

Job description

La Quinta Inn & Suites Morgantown is seeking a dependable Front Desk Agent to provide guest-focused service, manage reservations, and facilitate smooth check-ins and check-outs. The role is on-site in Morgantown, WV and offers full-time or part-time schedules.

Pay ranges from $13 to $15 per hour, based on experience, with opportunities for advancement. The team values strong communication and reliable, friendly service for a welcoming guest experience.