Front Desk Agent - Marriott Beverly Hills

Pier House; Los Angeles, Northern (CA, KY); Hybrid; USD 71,635,000 - 82,656,000; Full time

Job summary

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, check them in/out, and support pre-registration and reservations at 1150 South Beverly Drive, Los Angeles, CA 90035. The role requires strong guest service, accuracy with charges, and familiarity with reservations procedures.

The position operates on-site in Beverly Hills, offering an hourly pay of $25.00, with shifts that may include nights, weekends, and holidays.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and handle payments.
• Knowledge of Front Office computer system or manual equivalents.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and handle payments.
• Know how to post all charges and manage reservations.
• Block rooms for reservations with special requests.
• Understand rates, discounts, and cancellation procedures.

Skills

Customer service

Communication skills

Team player

Cash handling

Reservation knowledge

Check-in/out coordination

Tools

Front Office system

Job description

Front Desk Agent - Marriott Beverly Hills

#26-2719

Location Description

1150 South Beverly Drive, Los Angeles, California 90035

The Beverly Hills Marriott is ready for its Hollywood closeup. In the Great Room, lighting creates inviting space to connect with free Wi-Fi and handcrafted cocktails. For a more exclusive experience, the Executive Lounge offers select guests a space to dine, work and recharge. At our restaurant, with bold art and playful patterns, classic American fare gets a California touch.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Hourly pay rate: $25.00

Location

Beverly Hills Marriott-BVH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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