Front Desk Agent - Marriott Beverly Hills

Remington-Hospitality-; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Marriott Beverly Hills is seeking a Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservations. You will post charges and handle daily transactions with accuracy, using front desk systems and maintaining guest service standards.

Responsibilities include managing cash, handling card transactions, reviewing reservations, and applying cancellation/relocation procedures as needed.

Qualifications

• Strong guest service mindset with a focus on hospitality.
• Excellent verbal and written communication skills.
• Ability to work well in a team and adapt to a fast-paced environment.
• Experience handling payments (cash, checks, credit cards) accurately.
• Willingness to work varied shifts including nights and weekends.
• Ability to learn front desk systems and hotel procedures quickly.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how/where to input transactions.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling and guest payments, making correct change.
• Review reservations with special requests and block rooms accordingly.

Skills

Customer service

Communication

Teamwork

Cash handling

Job description

Front Desk Agent - Marriott Beverly Hills

#26-2719

Location Description

1150 South Beverly Drive, Los Angeles, California 90035

The Beverly Hills Marriott is ready for its Hollywood closeup. In the Great Room, lighting creates inviting space to connect with free Wi‑Fi and handcrafted cocktails. For a more exclusive experience, the Executive Lounge offers select guests a space to dine, work and recharge. At our restaurant, with bold art and playful patterns, classic American fare gets a California touch.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Hourly pay rate: $25.00

Location

Beverly Hills Marriott-BVH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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