Front Desk Agent - Marriott Beverly Hills

Remington Hospitality; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Los Angeles is seeking a customer-focused Front Desk Associate to greet guests, check them in and out promptly, and assist with pre-registration and reservations when needed. You will communicate warmly and resolve issues efficiently to ensure a smooth arrival experience.

You should have solid cash handling skills, working knowledge of Front Office systems, and the ability to manage same-day reservations, cancellations, and special requests with accuracy and courtesy.

Qualifications

• Greet guests with warmth and professionalism.
• Handle guest inquiries and requests with discretion and tact.
• Maintain accurate cash handling and payment processing.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how to post charges accurately and efficiently.
• Manage reservations, including same-day bookings and handling cancellations or relocations when required.

Skills

Guest service

Communication

Cash handling

Reservations know-how

Tools

Front Office System

Manual system knowledge

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.