Hotel Front Desk Agent

Grand Casino Hinckley; Hinckley (MN); On-site; USD 26,000 - 38,000; Full time

Job summary

Grand Casino Hinckley is seeking a Hotel Guest Services Front Desk Agent to warmly greet guests, manage check-in/check-out, and assist with reservations and payments. You will safeguard guest information and coordinate check-in procedures for arriving groups.

Responsibilities include processing transactions, maintaining room availability, and providing accurate information about services and hours. Some shifts may include nights, weekends, and holidays to support hotel operations.

Qualifications

• Strong commitment to delivering outstanding guest service.
• Excellent verbal and written communication abilities.
• Keen attention to detail for reservation management and payments.
• Ability to assist guests with luggage and escort to rooms.

Responsibilities

• Greet, register, and manage check-out for guests.
• Process transactions and ensure policy adherence.
• Maintain inventory of vacancies, reservations, and room assignments.
• Respond to guest requests with timely and courteous information.
• Maintain knowledge of Grand Casino properties and events.
• Explain room features and operation of equipment.
• Communicate safety protocols to guests.
• Enter and verify reservations and post charges in software.
• Prepare shift cash reports and balance payments.

Skills

Guest service

Communication

Attention to detail

Luggage assistance

Professional appearance

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

The Hotel Guest Services Front Desk Agent will engage in greeting Guests in a courteous and professional manner, helping with reservations, processing payment and safeguarding Guest information. The role also involves pre-registering Guests, preparing key packets, and coordinating check-in procedures for arriving groups. Additional responsibilities include providing accurate information about services and amenities, greeting Guests at the bell station, and managing luggage with care and courtesy to ensure optimal Guest service in every interaction.

What you get to do

• Greet, register, and manage the check-out process for Guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Maintain knowledge of all Grand Casino properties and nearby special events to inform Guests.
• Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate Guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting Guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Prior hotel experience preferred.
• Bring your hardcore work ethic, attention to detail, your ability to have fun and we will train for the rest.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills

• Strong commitment to delivering outstanding Guest service with a friendly and professional demeanor.
• Excellent verbal and written communication abilities to interact effectively with Guests and provide clear information.
• Excellent verbal and written communication skills to interact with Guests, team members, and management.
• Keen attention to detail to ensure accurate reservation management, payment processing, and information provision.
• Capability to perform physical tasks such as assisting Guests with luggage and escorting them to their rooms.
• Professional appearance and demeanor, with a commitment to maintaining high standards of conduct and service.
• Willingness to work various shifts, including nights, weekends, and holidays, to accommodate hotel operations and Guest needs.

Source: Hospitality Online