Guest Service Agent | Hotel Front Desk | Receptionist (PEP)

Shamin Hotels; Virginia Beach (VA); Vor Ort; USD 20.664 - 27.552; Teilzeit

Zusammenfassung

Shamin Hotels is seeking a Guest Service Agent in Virginia Beach to handle guest check-ins and check-outs, assist with reservations, and provide information about the hotel and local attractions. This role requires excellent customer service skills and the ability to manage transactions accurately.

The ideal candidate should have strong communication skills, be organized, and demonstrate initiative in creating a welcoming environment for guests.

Qualifikationen

• Previous experience in customer service or hotel industry is a plus.
• Ability to communicate effectively in person and on the phone.
• Strong organizational skills.

Aufgaben

• Greet and register guests, assigning rooms.
• Answer guest inquiries about hotel services and local attractions.
• Manage guest payments and keep detailed records.

Kenntnisse

Customer service skills

Communication skills

Time management

Cash handling

Jobbeschreibung

Job Title: Guest Service Agent | Company: Shamin Hotels | Department: Operations | Reports To: Front Office Manager | Supervision: None | Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in‑person and online to reserve their rooms, answer any questions they have about the hotel, and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date‑stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, guest registration and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe‑deposit box.
• May order complimentary flowers or Champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.