Guest Services Agent - Flexible 1st & 2nd Shifts

Hampton Inn East Peoria; East Peoria (IL); On-site; USD 17,908 - 24,796; Full time

Job summary

Hampton Inn East Peoria is seeking a dependable Front Desk Agent to provide welcoming, professional service to guests. The role requires flexibility to cover both 1st and 2nd shifts, including weekends and holidays, and to respond to guest needs with courtesy and efficiency.

Responsibilities include checking guests in and out, answering phones, handling reservations, processing payments, and maintaining accurate records, while working as part of a supportive team to ensure an exceptional guest

Qualifications

• Excellent customer service and communication skills.
• Dependable and punctual.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Must be available to work both 1st and 2nd shift, including weekends and holidays.

Responsibilities

• Welcome guests with friendly, professional service
• Check guests in and out
• Answer phones and assist with reservations
• Respond to guest questions and requests
• Process payments and maintain accurate records
• Work as part of a team to provide an exceptional guest experience

Skills

Customer service

Communication skills

Dependability

Punctuality

Teamwork

Independent work

Job description

Hampton Inn East Peoria is seeking a dependable Front Desk Agent to provide welcoming, professional service to guests. The role requires flexibility to cover both 1st and 2nd shifts, including weekends and holidays, and to respond to guest needs with courtesy and efficiency.

Responsibilities include checking guests in and out, answering phones, handling reservations, processing payments, and maintaining accurate records, while working as part of a supportive team to ensure an exceptional guest