Hotel Front Desk Agent

Holiday Inn Express East Peoria, Riverfront; East Peoria (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Holiday Inn Express East Peoria, Riverfront is hiring a Full-Time Guest Service Agent. The ideal candidate should be dependable, friendly, and possess strong customer service skills.

This role involves providing high-quality service, handling guest reservations, and managing check-ins and check-outs. Applicants should have previous hotel or customer service experience and be proficient in Microsoft Office tools. Weekend availability is required.

Qualifications

• Previous hotel or relevant customer service experience.
• Ability to work weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Now Hiring: Full-Time Guest Service Agent at the Holiday Inn Express, East Peoria!

Seeking dependable, friendly individuals with strong customer service skills to join our team.

• Full-time positions available
• 1st and 2nd shift openings
• Friendly and dependable applicants encouraged to apply

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• Previous hotel or relevant customer service experience
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to work weekends

EOE/AA/Disabled Veteran. Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.