Guest Experience Front Desk Agent

MCR; Loveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton Garden Inn Loveland in Loveland, Ohio, is seeking a Front Desk Agent to deliver a welcoming arrival and departure experience for guests. The role emphasizes friendly, efficient service, accurate check-in/out processes, and prompt handling of guest requests and inquiries.

The position supports team cleanliness, product consistency, and a positive workplace culture within a hospitality setting managed by MCR. Prior guest-facing experience is preferred.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Check-in/Check-out efficiency to ensure timely, smooth guest arrivals and departures.
• Manage guest requests and inquiries promptly and courteously.
• Understand room rate schedules and promotions to assist guests effectively.
• Receive and note incoming mail per daily shift checklist.

Job description

Hilton Garden Inn Loveland in Loveland, Ohio, is seeking a Front Desk Agent to deliver a welcoming arrival and departure experience for guests. The role emphasizes friendly, efficient service, accurate check-in/out processes, and prompt handling of guest requests and inquiries.

The position supports team cleanliness, product consistency, and a positive workplace culture within a hospitality setting managed by MCR. Prior guest-facing experience is preferred.