Guest Experience Front Desk Agent

Aimbridge Hospitality; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental/Vision Plans

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Residence Inn Colorado Springs South is seeking a Front Desk Agent to create welcoming experiences for guests from check-in to check-out. You will be the face of the hotel, handling reservations, questions, and requests with poise and a smile.

Join Aimbridge Hospitality and its team-oriented culture, with opportunities for growth, employee discounts, and a comprehensive benefits package after a qualifying period.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, exceptional guest service during check-in/out and inquiries.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive outcomes.
• Manage reservations, check-ins/outs, and related financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Colorado Springs South is seeking a Front Desk Agent to create welcoming experiences for guests from check-in to check-out. You will be the face of the hotel, handling reservations, questions, and requests with poise and a smile.

Join Aimbridge Hospitality and its team-oriented culture, with opportunities for growth, employee discounts, and a comprehensive benefits package after a qualifying period.