Guest Experience Front Desk Agent

Davidson Hospitality Group; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereave

401K Match

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for Hyatt Centric Chicago Magnificent Mile in downtown Chicago. You will greet guests, manage check-ins/outs, and provide accurate information while delivering warm, professional service.

The role requires strong communication, cash handling, and familiarity with hotel property management systems, with availability for evenings, weekends, and holidays. Join a team that emphasizes service excellence and guest satisfaction.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organizational skills

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for Hyatt Centric Chicago Magnificent Mile in downtown Chicago. You will greet guests, manage check-ins/outs, and provide accurate information while delivering warm, professional service.

The role requires strong communication, cash handling, and familiarity with hotel property management systems, with availability for evenings, weekends, and holidays. Join a team that emphasizes service excellence and guest satisfaction.