Guest Experience Front Desk Agent

Cherry Valley Hotel; Bryan (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Tribute by Marriott La Salle in Bryan, TX is seeking a Front Desk Agent to be the first and last point of contact for guests, shaping their experience with warm hospitality during check-in and check-out.

The role involves handling cash/credit transactions, using front desk software, and assisting guests with requests in a fast-paced environment. Excellent English communication is required, with standing and light lifting as part of duties.

Qualifications

• This role requires strong verbal and written English communication skills.
• You must be able to handle cash or credit transactions and have front office software proficiency.
• The job requires light work and standing for long periods.

Responsibilities

• Make a First Impression – greet guests warmly in person or by phone and deliver a welcoming experience.
• Make a Lasting Impression – assist with check-out and address any guest concerns with courtesy.
• Enjoy Problem Solving – help guests with luggage, directions, restaurant recommendations, and other requests.
• Be Accountable – handle messages, calls, and guest needs accurately and efficiently.
• Be a Safety & Security Agent – follow hotel safety policies and escalate issues when needed.

Skills

Verbal communication

Written communication

Cash handling

Front desk software

Customer service

Tools

Front desk software

Job description

Tribute by Marriott La Salle in Bryan, TX is seeking a Front Desk Agent to be the first and last point of contact for guests, shaping their experience with warm hospitality during check-in and check-out.

The role involves handling cash/credit transactions, using front desk software, and assisting guests with requests in a fast-paced environment. Excellent English communication is required, with standing and light lifting as part of duties.