Guest Experience Front Desk Agent

Martin Resorts, Inc.; Atlanta (GA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Associate to provide a welcoming, efficient guest experience in our Atlanta hotel. You will manage reservations, check-ins and check-outs, answer guest inquiries, and coordinate with departments to fulfill special requests while maintaining confidentiality and security of guest information.

You will be part of a team that supports high service standards, safety procedures, and continuous improvement of operations.

Qualifications

• At least 1 year of hospitality related experience.

Responsibilities

• Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Receive and send guest and hotel mail, packages, and facsimile transmissions.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, features, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills

Hospitality experience

Job description

Peregrine Hospitality is seeking a Front Desk Associate to provide a welcoming, efficient guest experience in our Atlanta hotel. You will manage reservations, check-ins and check-outs, answer guest inquiries, and coordinate with departments to fulfill special requests while maintaining confidentiality and security of guest information.

You will be part of a team that supports high service standards, safety procedures, and continuous improvement of operations.