Guest Experience Food Service Team Member

NASCAR SpeedPark; Sevierville (TN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Loyalty incentive

Free meal

Free parking

Employee discount

Area exchange program

Health benefits after 1 year

Job summary

Workstream in Sevierville, TN seeks team members for park food service. You will assist guests with orders, prepare/serve food, and operate POS while keeping a clean, safe service area for a smooth dining experience.

No formal education required; prior food or customer service experience is a plus. You’ll join a fast-paced team delivering memorable park meals and guest satisfaction.

Qualifications

• Mission Driven – alignment with PARC’s vision and values.
• Relationships – ability to communicate well with guests and team.
• Required Education – None required.
• Preferred Experience – food service or customer service preferred.
• Vision – close/distance vision, ability to adjust focus.
• Hearing – ability to hear and respond to verbal cues in a fast-paced setting.
• Special Skills – strong communication, attention to detail, multitasking.

Responsibilities

• Provide a welcoming, positive guest experience.
• Maintain a friendly, professional demeanor with guests and team.
• Support park operations by staying mindful of guest needs and flow.
• Communicate guest or safety concerns to leadership as needed.
• Follow company policies, procedures, and standards consistently.
• Keep the work environment clean, safe, and organized.
• Assist guests with food/beverage orders and menu information.
• Prepare and serve food per safety standards.
• Operate POS systems for orders and payments accurately.
• Maintain cleanliness of service areas and prep counters.
• Restock food, beverages, and supplies to support daily ops.
• Communicate with team to ensure efficient service.
• Assist opening/closing duties to prep for daily operations.
• Contribute to a safe, clean, and enjoyable dining experience.

Skills

Mission Driven

Relationships

Strong communication

Attention to detail

Multitasking

Fast-paced environment

Education

None required

Job description

Earn up to $300 as a sign-on bonus, referral bonus if you refer a friend, loyalty incentive, free meal per 6-hour shift, free parking, 30% employee discount, free/discounted area exchange program, and opportunity to earn health benefits after one year of service.

Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.

Job Purpose: Provide a positive and efficient dining experience by assisting with food and beverage operations, supporting daily service activities, and maintaining a clean and organized environment while following all food safety standards, policies, and procedures.

KEY DUTIES AND RESPONSIBILITIES:

Park-Wide Related Duties:

• Provide a welcoming and positive experience for all guests
• Maintain a friendly and professional demeanor while interacting with guests and team members
• Support overall park operations by maintaining awareness of guest needs and service flow
• Communicate guest concerns, operational issues, or safety concerns to leadership as appropriate
• Follow all company policies, procedures, and standards at all times
• Maintain a clean, safe, and organized work environment

Department-Specific Duties:

• Assist guests with food and beverage orders and provide information on menu items and specials
• Prepare and serve food in accordance with food safety and sanitation standards
• Operate POS systems accurately and efficiently for order processing and payments
• Maintain cleanliness and organization of food service areas, including prep areas and service counters
• Restock food, beverages, and supplies to support daily operations
• Communicate effectively with team members to ensure efficient service
• Assist with opening and closing duties to maintain readiness for daily operations
• Contribute to a safe, clean, and enjoyable dining experience for guests

SKILLS, REQUIREMENTS, AND QUALIFICATIONS

• Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values
• Relationships – Ability to communicate effectively and interact positively with guests and team members
• Required Education – None required
• Preferred Experience – Food service or customer service experience preferred
• Specific Vision Requirements – Close vision, distance vision, and ability to adjust focus
• Specific Hearing Requirements – Ability to hear, understand, and respond to verbal communication and operational sounds, including guest interactions, kitchen equipment, timers, and team communication, in a fast-paced food service environment
• Special Skills – Strong communication skills, attention to detail, ability to multitask, and ability to work in a fast-paced environment

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for extended periods, walk, and move throughout assigned work areas
• Use hands and arms to prepare food, operate equipment, and handle tools
• Bend, stoop, and reach as needed during food preparation and service
• Occasionally lift and/or move up to 25 pounds
• Work in indoor environments with exposure to heat, kitchen equipment, and food preparation areas
• The noise level in the work environment is typically moderate to loud

Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee. Our guests have voted us the #1 spot for go-karting in the region for the eighth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.