Outdoor Operations Leadership Internship

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 16,531 - 20,664; Full time

Job summary

Southernhospitalityinternshipprogram seeks an Operations Intern for NASCAR SpeedPark in Pigeon Forge, TN. Support daily operations in Tracks & Rides while developing leadership and guest experience management skills. Responsibilities include assisting with staff training, safety monitoring, and operational communication. Ideal candidates will thrive in a fast-paced environment and contribute to a safe, efficient, and enjoyable guest experience. Previous experience in a service role is a plus, though not required.

Qualifications

• Hands-on experience in operations leadership and guest experience management.
• Ability to communicate effectively with team members and management.
• Comfortable working in a fast-paced outdoor environment.

Responsibilities

• Support daily operations of the Tracks & Rides Department.
• Assist in maintaining safe and efficient operations.
• Participate in frontline operations during busy periods.

Skills

Leadership

Communication

Guest experience management

Decision-making

Time-management

Job description

Our PARC Mission

We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark

PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (PARC), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (NASCAR), the park offers exciting side‑by‑side go‑kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family‑oriented entertainment. Guests enjoy fun‑filled family experiences. If you are looking for a fast‑paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values

The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.

Job Purpose

Support the daily operations of the Tracks & Rides Department while gaining hands‑on experience in operations leadership, team support, and guest experience management. Assist Department Leadership in maintaining safe, efficient, and guest‑focused operations while developing leadership, communication, and decision‑making skills in a fast‑paced outdoor environment.

KEY DUTIES AND RESPONSIBILITIES

Park‑Wide Related Duties

• Support communication of operational needs and updates with Department Management and team members
• Participate in front‑line operations as needed to maintain efficient service levels and guest flow
• Contribute to staffing coverage and team support based on operational demands

Department‑Specific Duties

• Support daily preparation of team members by communicating events, promotions, and operational updates
• Monitor track and ride areas for cleanliness, safety concerns, and operational readiness, reporting issues to leadership
• Participate in training team members on track and ride operations, guest service, and safety procedures
• Observe daily operations and identify opportunities to improve efficiency and guest experience
• Help coordinate team member placement based on operational needs
• Support break coverage and team rotation to maintain smooth operations
• Participate in scheduling coordination by providing input on staffing needs and availability
• Provide operational support during daily operations alongside Department Management
• During inclement weather, high‑volume periods, or reduced staffing:
  • support front‑line operations to maintain service efficiency
  • contribute to improving guest flow and wait time management
  • provide coverage support as needed
• Participate in onboarding and training of new team members
• Maintain a clean, organized, and safe outdoor environment
• Monitor ride operations to support adherence to safety standards and procedures
• Support inventory organization and maintenance of operational supplies (whistles, lanyards, safety equipment, etc.)
• Help ensure all rides and tracks have required supplies and inspection documentation
• Communicate with Maintenance when ride or track downtime occurs
• Monitor weather conditions and support safe operational decision‑making
• Participate in team meetings and operational discussions to gain exposure to leadership processes

Complete assigned tasks, checklists, and documentation accurately and on time

• Perform additional duties as assigned by Management

Training & Development

• Gain hands‑on experience in a high‑volume food service environment
• Develop leadership, communication, and time‑management skills
• Learn how to balance guest satisfaction, food quality, and operational efficiency
• Apply training in both front‑line service and kitchen operations
• Participate in onboarding, training, and operational discussions
• Build confidence working in both service and leadership support roles
• Develop problem‑solving skills by supporting real‑time operational challenges