Guest Experience Internship

Southernhospitalityinternshipprogram; Tennessee; On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Practical experience in guest services

Fun and dynamic work environment

Collaborative team atmosphere

Job summary

A popular family entertainment destination in Tennessee is seeking a Guest Experience Intern to aid in enhancing guest satisfaction. This role involves greeting guests, collecting feedback, managing queues, and participating in training programs. Ideal candidates should be enthusiastic about customer service and possess strong communication skills. This internship offers valuable hands-on experience within a dynamic environment focused on memorable guest interactions.

Qualifications

• Enthusiastic about guest relations and providing excellent customer service.
• Team player with a collaborative spirit and strong communication skills.

Responsibilities

• Assist in greeting and welcoming guests.
• Collect feedback from guests and analyze trends.
• Manage queues and communicate wait times effectively.
• Participate in guest service training programs.

Skills

Customer service

Effective communication

Problem-solving

Team collaboration

Job description

About Us:

NASCAR SpeedPark is a leading family entertainment destination featuring thrilling go-kart tracks, exciting rides, mini-golf, mini-bowling, and arcade attractions. We are looking for a passionate and customer-focused Guest Experience Intern to join our team. This internship offers an excellent opportunity to gain hands‑on experience in enhancing guest interactions and ensuring memorable visits to our park.

Job Description:

As a Guest Experience Intern at NASCAR SpeedPark, you will work closely with our guest services team to ensure that every visitor has a positive and memorable experience. You will assist with various aspects of guest relations, feedback collection, queue management, and special services, all aimed at creating an exceptional environment for our guests.

Key Responsibilities:

1. Guest Relations and Communication:
   • Assist in greeting and welcoming guests, providing information about attractions, and addressing inquiries or concerns.
   • Learn how to communicate effectively with guests to ensure a positive and memorable experience at the go-kart tracks, rides, and arcade attractions.
2. Guest Feedback Collection:
   • Collect feedback from guests through surveys, comment cards, and in-person interactions to gather insights on their experiences.
   • Compile and analyze guest feedback to identify trends, areas for improvement, and opportunities to enhance guest satisfaction.
3. Guest Experience Enhancement:
   • Work on initiatives to enhance the overall guest experience, such as personalized greetings, special surprises, or themed interactions.
   • Collaborate with other departments to implement guest experience improvements and create memorable moments for visitors.
4. Queue Management and Wait Time Communication:
   • Assist in managing queues at attractions, providing wait time estimates, and ensuring a smooth and efficient guest flow.
   • Communicate wait times, attraction availability, and safety information to guests waiting in line to manage expectations and enhance satisfaction.
5. Lost and Found Management:
   • Learn about lost and found procedures and assist in tracking and returning lost items to guests.
   • Assist with maintaining lost and found logs, coordinate item retrieval, and ensure efficient handling of lost items to provide excellent guest service.
6. Guest Service Training and Development:
   • Participate in guest service training programs for staff members, focusing on customer interactions, problem-solving, and conflict resolution.
   • Provide support in conducting role‑playing exercises, coaching, and feedback sessions to enhance guest service skills among team members.
7. VIP and Special Guest Services:
   • Assist in coordinating VIP experiences, special events, and group bookings.
   • Ensure personalized service, attention to detail, and seamless execution of VIP programs to create exceptional experiences for guests.
8. Accessibility and Inclusivity Initiatives:
   • Learn about accessibility requirements, accommodations, and services for guests with disabilities or special needs.
   • Support initiatives to enhance accessibility, inclusivity, and diversity within the attraction to provide a welcoming environment for all guests.
9. Hands‑On Training:
   • As part of your training, you will work frontline positions throughout the park as appropriate to gain a comprehensive understanding of park operations.
   • This experience will better prepare you for the guest relations role by providing insights into ticketing options, guest expectations, and the overall guest experience.

Why Join Us?

• Gain practical experience in guest services at a large family entertainment park.
• Work in a fun and dynamic environment where guest satisfaction is the top priority.
• Collaborate with a dedicated team to create unforgettable experiences for our guests.

How to Apply:

If you’re enthusiastic about guest relations and eager to contribute to our team, we’d love to hear from you!