Guest Experience Floor Manager

SPiN; San Francisco (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SPiN is seeking a Floor Manager to oversee front of house operations and deliver exceptional guest service in a fast-paced environment. The role requires prior management experience in restaurant, hospitality, or entertainment settings, with strong attention to detail and a proactive approach to team leadership.

Responsibilities include scheduling service staff, handling guest concerns with tact, managing inventory with cost awareness, and ensuring ongoing staff development and policy adherence.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management required.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Responsibilities

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
• Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Hospitality

Detail-oriented

Job description

SPiN is seeking a Floor Manager to oversee front of house operations and deliver exceptional guest service in a fast-paced environment. The role requires prior management experience in restaurant, hospitality, or entertainment settings, with strong attention to detail and a proactive approach to team leadership.

Responsibilities include scheduling service staff, handling guest concerns with tact, managing inventory with cost awareness, and ensuring ongoing staff development and policy adherence.