General Manager

SPIN San Francisco; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

SPIN San Francisco is seeking a General Manager to lead operations for a high‑volume entertainment venue. The GM oversees daily tasks including payroll, P&L, safety, and standards while cultivating talent and guest satisfaction.

Lead floor and bar, manage shifts, drive sales, and partner with events and sales teams to ensure exceptional experiences. Proven leadership, hospitality background, and financial acumen are essential.

Qualifications

• Excellent leadership and people management skills.
• Ability to recruit, train, develop and assess talent.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong hospitality background.
• Commercial and brand awareness.
• 3–5 years’ GM experience in high-volume entertainment/restaurant.

Responsibilities

• Supervise floor and bar to maximize profitability, minimize liability, and meet regulations.
• Maintain a safe environment and promptly complete incident reports.
• Recruit, interview, hire, supervise, discipline, motivate and train staff.
• Develop employees with ongoing feedback and performance reviews.
• Manage shifts: decision making, scheduling, planning, standards, quality, cleanliness.
• Control daily operations: labor, supplies, and team development.
• Ensure OSHA and local health and safety compliance and policy adherence.
• Manage cash, inventory, labor, and financial reports to control P&L.
• Coordinate pre-event and on-site communication with events team.
• Collaborate with sales and clients to achieve event goals and plans.
• Troubleshoot and resolve issues for successful event execution.

Skills

Leadership

Talent development

Communication

Sales growth

Hospitality

Brand awareness

GM experience

Job description

Summary

General Manager is the hallmark of the operation. It will be incumbent upon the General Manager to foster an environment where creativity, customer service, event sales and sport are all able to thrive. We are the curators of a unique entertainment environment that will require constant focus on talent, development and all of the major disciplines acquired in previous, hospitality-driven, general management roles. The General Manager will be responsible for managing the day-to-day operations, such as payroll for employees, understanding and managing profit-loss statements, and all other pertinent business matters.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise the operation of the floor and bar to maximize profitability, minimize legal liability, and conform to operational regulations.
• Ensure a safe environment to reduce the risk of injury and accidents.Complete accident reports promptly in the event a customer or employee is injured.
• Recruit, interview, and hire employees; supervise, take disciplinary actions, motivate and train. Conduct orientation and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Control day-to-day operations by scheduling labor, ordering supplies, and developing the SPIN team.
• Ensure compliance of Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
• Control Profit & Loss by following cash control procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Pre-event and on-site communication with the events team.
• Work closely with internal sales department and client to understand event goals, objectives and specific implementation plans that promote the SPIN brand.
• Troubleshoot and smooth issues relating to the successful execution of the event.

Qualifications

• Excellent leadership and people management skills.
• Proven ability to network, recruit, train, develop and assess talent.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong hospitality background.
• Sound commercial and brand awareness.
• Minimum 3-5 years’ experience as a General Manager in a high volume, entertainment/event/restaurant environment.
• Technical proficiency with MS applications, Apple products and POS systems.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.