Guest Experience Floor Lead

Lucky Strike Entertainment; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Holidays

Discounts on bowling, events, and retail

Job summary

Lucky Strike Entertainment in Pittsburgh is hiring a Supervisor to lead the operations on the floor, ensuring a top-notch guest experience across bowling, arcade, and dining areas. Responsibilities include motivating the team, maintaining service standards, and driving guest engagement.

Ideal candidates should have 1-2 years of experience in a guest-facing setting, strong communication skills, and a high school diploma. The role requires a floor-first approach, flexible availability, and basic financial awareness.

Qualifications

• 1 to 2 years of experience in hospitality or guest-facing environment.
• Natural ability to motivate and coach a team.
• Strong communication skills to resolve guest concerns.

Responsibilities

• Own the floor on every shift and keep service flowing.
• Coach and develop the team on service standards.
• Drive sales through guest engagement and upselling.

Skills

Hospitality experience

Team motivation

Communication skills

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment in Pittsburgh is hiring a Supervisor to lead the operations on the floor, ensuring a top-notch guest experience across bowling, arcade, and dining areas. Responsibilities include motivating the team, maintaining service standards, and driving guest engagement.

Ideal candidates should have 1-2 years of experience in a guest-facing setting, strong communication skills, and a high school diploma. The role requires a floor-first approach, flexible availability, and basic financial awareness.