Floor Supervisor: Lead Guest Experience & Team

Lucky Strike Entertainment; Fairfax (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Employee Stock Purchase

EAP (Employee Assistance Program)

Vacation and Holidays

Discounts: Bowling/Waterpark/Retail

Job summary

Lucky Strike Entertainment in the United States is seeking a Supervisory leader to manage floor operations across bowling, arcade, F&B, bar and events. You will guide the team across shifts to ensure stellar guest experiences and smooth service flow.

You will coach hourly staff, handle cash, and support promotional programs while maintaining safety and standards in a fast-paced entertainment environment.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environment.
• Motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Team leadership

Guest service

Communication

Coaching

Cash handling

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment in the United States is seeking a Supervisory leader to manage floor operations across bowling, arcade, F&B, bar and events. You will guide the team across shifts to ensure stellar guest experiences and smooth service flow.

You will coach hourly staff, handle cash, and support promotional programs while maintaining safety and standards in a fast-paced entertainment environment.