Guest-Experience F&B Supervisor | Flexible Hours & Weekends

Tandem Hospitality Group; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Tandem Hospitality Group seeks a Food & Beverage Supervisor to lead front-of-house staff, train team members, and uphold service standards across all dining areas. You will help with setup, banquets, and ensure every guest enjoys a memorable experience from arrival to departure.

Ideal candidates bring prior F&B supervision and guest relations training, strong communication, and knowledge of food safety. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Prior experience as a Food and Beverage Supervisor.
• Prior guest relations training.
• Knowledge of proper food handling.
• Strong written / verbal communication skills.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)

Responsibilities

• Oversee a team of employees including hiring, development, scheduling and training
• Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
• Properly handle daily cash deposits
• Open or close the restaurant, securing cash, liquor, and entry points
• Create a service first work environment
• Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
• Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
• Assign service related tasks to servers
• Properly check out servers and bartenders at the end of their shift
• Bus tables and assist with processing dirty dishes if necessary
• Ensure dining tables are properly prepared for service
• Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Greet all guests warmly with an appropriate greeting.
• Understand and communicate products and services available at the Hotel.
• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Anticipate and address guests' service needs
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards

Skills

Leadership

Guest relations

Food safety

Communication

Tools

Micros POS

OpenTable

MS Office/Google

Job description

Tandem Hospitality Group seeks a Food & Beverage Supervisor to lead front-of-house staff, train team members, and uphold service standards across all dining areas. You will help with setup, banquets, and ensure every guest enjoys a memorable experience from arrival to departure.

Ideal candidates bring prior F&B supervision and guest relations training, strong communication, and knowledge of food safety. Flexibility for evenings, weekends, and holidays is expected.