Food & Beverage Supervisor

Crowne Plaza Newark Airport; Elizabeth (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Crowne Plaza Newark Airport is looking for a motivated Food & Beverage Supervisor to manage operations within dining outlets. This role focuses on high service standards, team leadership, and effective guest interactions. Ideal candidates will have prior supervisory experience and the ability to manage food service effectively.

The position requires flexible scheduling, including holidays and weekends. Strong communication and problem-solving skills are essential to ensure guest satisfaction and operational efficiency.

Qualifications

• 2 years of experience in food & beverage or restaurant operations.
• Flexible schedule including evenings, weekends, and holidays.
• Prior supervisory or leadership experience preferred.
• Effective problem-handling skills in a fast-paced environment.
• Ability to stand for long periods.

Responsibilities

• Supervise daily food and beverage operations.
• Train and motivate team members for excellent service.
• Resolve guest concerns promptly.
• Assist with inventory management and cost control.
• Ensure compliance with health and safety standards.

Skills

Strong communication skills

Team leadership

Problem-solving abilities

Attention to detail

Education

ServeSafe Certification

Tools

POS systems

Job description

We are seeking an experienced and motivated Food & Beverage Supervisor to oversee daily operations within our dining outlets. This role is responsible for ensuring exceptional guest service, efficient operations, and strong team performance across restaurant, bar, banquet, or room service areas.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities - is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Operations Management

• Supervise daily food and beverage operations across assigned outlets
• Ensure service standards, cleanliness, and presentation meet company expectations
• Coordinate with kitchen and culinary teams to ensure timely and accurate service

Team Leadership

• Train, coach, and motivate team members to deliver excellent service
• Lead pre-shift briefings and communicate daily priorities
• Address employee performance issues and provide ongoing feedback

Guest Experience

• Ensure a high level of customer satisfaction by resolving guest concerns promptly
• Maintain a visible presence on the floor during service periods
• Support staff during peak hours to ensure smooth operations

Inventory & Cost Control

• Assist with inventory management, ordering, and stock control
• Monitor waste, portion control, and cost efficiency
• Ensure proper handling and storage of food and beverages

Compliance & Safety

• Ensure compliance with health, safety, and sanitation standards
• Enforce responsible alcohol service and local regulations
• Maintain cleanliness and organization across all F&B areas

Requirements

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

QUALIFICATION STANDARDS:

• 2 years of experience in food & beverage or restaurant operations
• Flexible schedule, including evenings, weekends, and holidays
• Prior supervisory or leadership experience preferred
• Strong communication and interpersonal skills
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Ability to work in a fast-paced, high-pressure environment
• Be able to work in a standing position for long periods of time.
• Knowledge of POS systems and basic inventory practices
• ServeSafe Certification Preferred

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.